- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack Pick-Up and Return Service with Accidental Damage Protection - Extended Service
- Product Type
- Warranty
HP Hardware Support Offsite Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers service levels with flexible shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Physical
- Service Characteristic
- Parts & Labor
- Service Description
- 9x5
- Service Details
Repair center services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.Accidental damage protection:
Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.
- Provided Support
- Accidental Damage Protection
- Hardware Support
- Parts Replacement
- Pick-up & Return
- Repair
- Service Availability
- 9 x 5
- Service Response Time
- 6 Business Day
- Service Location
- Service Depot
- Service Duration
- 3 Year
- Product Supported
- Elite x360; EliteBook 1030 G1, 1040 G3, 725 G3, 72X G2, 735 G5, 745 G3, 745 G5, 745 G6, 74X G2, 755 G3, 755 G5, 75X G2, 820 G1, 820 G2, 820 G3, 830 G10, 840 G1, 840 G2, 840 G3, 84X G10, 84X G9, 84XX, 85XX, 86X G10, 86X G9; EliteBook x360; ProBook 64X G1, 64X G2, 65X G1, 65X G2; ZBook 15 G2, 17 G2