- General Information
- Manufacturer
- Fortinet, Inc
- Manufacturer Website Address
- http://www.fortinet.com
- Brand Name
- Fortinet
- Service Name
- FortiCare Comprehensive Support - Extended Service (Renewal)
- Product Type
- Service
FortiCare Technical Support helps thousands of enterprises get the most from their investments in Fortinet's products and services. FortiCare Technical Support Service is a per-device support service, and it provides customers access to over 1,800+ experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24x7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots.
Fortinet offers three per-device support options tailored to the needs of our enterprise customers: FortiCare Essential, Premium, and Elite. The newly launched Elite service provides 15-minute response times for key product families. Organizations have the flexibility to procure different levels of service for different devices based on their availability needs. Companies should also consider FortiCare Advanced Support and Professional Services.
- Service Information
- Service Main Type
- Exchange
- Service Characteristic
- Parts
- Service Description
- 24x7xNext Business Day
- Provided Support
- Email Support
- New Releases Update
- Parts Replacement
- Phone Support
- Web Knowledge Base Access
- Web Support
- Service Response Time
- Next Business Day - Advance Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 5 Year
- Product Supported
- Fortinet FortiSIEM 3600G