FortiCare Elite offers enhanced service-level agreements (SLAs) and accelerated issue resolution. Single-touch ticket handling by the expert technical team streamlines resolution. FortiCare Elite services are available for FortiGate, FortiGate VM, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch appliances. This option also provides access to an intuitive portal with a single unified view of device and security health. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- General Information
- Manufacturer
- Fortinet, Inc
- Manufacturer Website Address
- http://www.fortinet.com
- Brand Name
- Fortinet
- Service Name
- FortiCare Elite - Extended Service (Renewal)
- Product Type
- Service
- Service Information
- Service Main Type
- Exchange
- Provided Support
- Firmware Updates
- New Releases Update
- Phone Support
- Replacement
- Return Merchandise Agreement (RMA)
- Web Knowledge Base Access
- Web Support
- Service Response Time
- 4 Hour - Advance Hardware Replacement
- Service Location
- Service Depot
- Service Duration
- 1 Year
- Product Supported
- Fortinet FortiGate 120G
- Upgrade from
- Fortinet FortiCare Premium